We are Renewi PLC, located at 16 Charlotte Square, Edinburgh, EH2 4DF ("Renewi", "us", "we" or "our"). The Renewi entity from which you wish to receive services is the data controller for the personal information collected and used through this Site and for the purposes of the General Data Protection Regulation 2016/679 (the "GDPR"). This means in connection with the personal information you provide to that entity, that entity determines why and how it will be used.
The personal information that Renewi collects
When you use this Site, or as part of our business relationship with you, we may collect your "personal information". Personal information is information that, alone or in combination with other information, can identify you directly or indirectly. We process your personal information only when:
- you have given your consent to that processing (which you can withdraw at any time);
- the processing is necessary to comply with our legal obligations;
- the processing is necessary to provide services under an agreement we have with you; and/or/li>
- the processing is necessary for our legitimate interests.
We will explain below how we collect your personal information.
Reactions to contests and promotions
When you respond to a promotion or contest, you provide your name, address and e-mail address. We use this information to carry out the promotion and announce the prize winner(s). We may also aggregate the information to analyze the performance of our marketing campaigns. We will not be able to identify you based on such aggregated information by us.
Creating an account
When you receive your first invoice, you will be able to create an online account with us. When you create an account with Renewi, you will provide personal information such as your name and address, telephone number, email address, delivery and payment details. We store and store your personal information on a secure server, so that you do not have to enter this information with every new order. You can request us to close your account at any time.
Placing an order
When you place an order via https://www.renewi.com/nl-nl, https://www.renewi.com/nl-be or https://www.renewi.com/fr-be, you provide your name, e-mail address, delivery and payment details. We use this information to process your order, to provide customer and technical support, and to keep you informed about your order.
Requests for advice
When you request advice or quotation in connection with our services and products, you provide your name, e-mail address, telephone number. We use this information to respond to your inquiry and to provide the requested services or products.
Contact us by email or live chat
When you contact us via https://www.renewi.com/nl-nl or https://www.renewi.com/nl-be via the email link, or use the Livechat function, ypu provide your name and email address. We use this information to respond to your inquiry.
We will notify you separately when we process your personal information for another purpose and, if necessary, ask for your consent.
Marketing information and alert service
When you request to receive our newsletters and marketing communications, we may send you information by [email] or post about our products, services and offers that we think may be of interest to you. When you sign up for our notification service, we will send you the information related to our financial reporting and shareholder information that you request. If you no longer wish to be kept informed, you can let us know by sending an e-mail to email@example.com or by unsubscribing via the link in the e-mail, after which we will stop sending the relevant information. Please note: if you have opted in for both the marketing information and the notification service, you will have to unsubscribe for each separately.
Personal Information Collected by Automated Means
Transfer of personal information
Renewi may from time to time transfer portions of the information collected to other offices, affiliates, agents or appointed representatives of Renewi within the European Economic Area ("EEA"). Renewi will ensure that your privacy rights are protected and that the information is transferred in accordance with applicable data protection laws. Currently, Renewi does not transfer any personal information outside the EEA, but if this changes we will let you know by updating this policy.
Sharing personal information
When your personal information is shared with our other offices, affiliates, agents or appointed representatives within the EEA, they will use your information only for the purposes for which it was originally collected and in a manner consistent with all applicable data protection laws .
Renewi will disclose your personal information to third parties if required to do so for legal reasons, such as requests from regulatory authorities and government agencies (which may include agencies and agencies outside your country of residence); and to protect our rights, users, systems and services. In such cases, appropriate measures will be taken to protect your personal information.
Renewi may also share your personal information with third-party service providers when necessary to perform the services they provide to us, such as cloud hosting, software, system and website support, data analytics. These third-party service providers are required to use the personal information shared with them only for the services they perform on our behalf and to treat your personal information as strictly confidential.
Renewi may sell or buy assets in the course of its business activities. If another entity takes over all or substantially all of our assets, personal and non-personally identifiable information Renewi has collected about the users of the Site and Renewi's customers may be passed to that entity. In addition, in the context of bankruptcy or restructuring proceedings initiated by or against us, that information may be considered an asset of ours and sold or passed on to third parties.
Links to Third Party Sites
Retention of personal information
Renewi will retain the personal information collected on the Site only for as long as necessary for the purposes for which it was collected, or as permitted by applicable law. When determining data retention periods, we take into account local laws, contractual obligations and the expectations and needs of our customers. When we no longer need personal information, we securely delete or destroy it.
We respect your right to access and control your personal information. We will respond to requests for personal information and correct, amend or delete your personal information as appropriate.
- want to update, change, delete or receive a copy of the personal information we hold about you;
- want to stop or restrict our use of the personal information we hold about you, including by withdrawing the consent you previously provided to the processing of that information; or
- where personal information has been processed on the basis of your consent, wish to receive a copy of that personal information in an appropriate format,
you can send your request by e-mail to firstname.lastname@example.org We aim to respond to such requests within one month or sooner, although we reserve the right to extend this period for complex requests.
In any of the above situations, we may request that you prove your identity by providing us with a copy of a valid ID, to comply with our security obligations and to prevent unauthorized disclosure of personal information.
We reserve the right to charge a reasonable administration fee for manifestly unfounded or excessive requests to access your personal information and for additional copies of the personal information you request.
Renewi is committed to the security and protection of personal information and will take appropriate technical and organizational measures to protect the personal information provided to us at an appropriate level against accidental or unauthorized destruction, loss, falsification, alteration, disclosure or access to personal information transmitted, stored or otherwise processed. However, Renewi cannot guarantee the security of such information.
telephone: +44 (0)1908 650 580
If you want to submit a request as a data subject, you can also use this form. We request that you complete the form completely so that we can handle your request efficiently.
The following requests can be made using the online form:
- Request access to or a copy of your personal information
- Request deletion of your personal information
- Request restriction or cessation of use of your personal information, including withdrawal of consent you previously provided to the processing of that information
- Request a copy of personal information that will be passed on to a third party of your choice
- Request change or correction of personal information
- Any other data protection question
Please note that some of the aforementioned rights of data subjects can only be exercised under certain circumstances. We will review your request and respond to your request in accordance with our legal obligations.
File a complaint with a supervisory authority
If you are not satisfied with our handling of your question or believe that we have not fulfilled our obligations, you have the right to lodge a complaint with the supervisory authority. In Belgium, this is the Data Protection Authority, which can be contacted at Rue de la Presse 35, 1000 Brussels. https://www.dataprotectionauthority.be/contact-us
In the Netherlands, this is the Dutch Data Protection Authority, which can be contacted via PO Box 93374, 2509 AJ DEN HAAG.https://autoriteitpersoonsgegevens.nl/en/contact-dutch-dpa/contact-us
In England, this is the Information Commissioner's Office, which can be contacted at the following address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. https://ico.org.uk/
Last updated on: 23 November 2018